Refund Policy
1.Membership or event participation fees once paid through the various payment methods shall not be refunded other than in the following circumstances:
- Multiple payments from payee Card/Bank Account/e-wallets due to technical error OR Payee's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding charges shall be refunded to the payee.
- The payee shall make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments within 30 days of payment.
- The application in the prescribed format shall be sent to mioglobalhelpdesk@gmail.com. The application shall be processed manually and upon verification, should the claim be found valid, the amount received in excess shall be refunded by MIO through to the payee in the same mode the payment was received (credit/debit card/bank transfer or PayPal) in favour of the applicant and confirmation shall be sent to the mailing address provided in the online registration form, within 10 working days (application verification period) of receipt of such claim.
2. If for any reason, credit /debit card/PayPal provider declines or otherwise refuses to pay the amount due for the membership or event participation fees enrolled for, it shall be agreed that we may, at our discretion, suspend or terminate delivery of service and may require payment due or any overdue amounts incurred (including third-party chargeback fees or penalties). Customer agrees not to chargeback any credit card payments for services rendered. In the event that a customer files a chargeback or other payment dispute, they shall be considered to be in violation of this agreement. In the event legal action shall be necessary to collect on balances, the customer shall be liable for reimbursement of all expenses incurred to recover sums due, including attorney fees and other legal expenses.
3. Service Cancellation: Where all services shall be considered to be provided on a strictly prepaid basis, no prorated or partial refunds of membership fees shall be made post-registration. However, requests for cancellation of individual and specific services that have been separately billed for may be made by notifying our Billing Department from within our billing and customer management system. All requests for service cancellation shall be made a minimum of 5 days prior to the service commencement of event date of the service being canceled. Failure to provide at least 5 days' notice shall result in a full billable cycle prior to cancellation.
4. Indemnification: Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Customer for services during the period damages occurred. Customer also acknowledges that in no case shall the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Customer for services during the period damages occurred. Customer acknowledges that they make use of Companies' services and facilities at their own risk.
5. Violation of Terms: Should Customer violate any of these terms, the Company shall attempt to contact the customer by email or telephone before taking any action where avoidable. However, the Company shall pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer's services without any type of notification.